A Case Study of Robotic Process Automation (RPA)

RPA, in simple terms, means robotic process automation of white-collar jobs with the help of software robots. For all new to the terminology, one can consider intelligent humanoid robotic as the best companions when talking about robotic process automation. However, the practical presence of physical humanoid robots in white-collar jobs is becoming more and more digitized.

Digital work is known to make physical bodies all the more redundant in non-sales platforms. RPA robots are digital workers capable of interacting with various user interfaces. And this also opens a wide range of possibilities for automation in day-to-day life.

Understanding the Mechanics of Robotic Process Automation

As mentioned earlier, RPA works quite like AI robots programmed to complete specific tasks in half the time taken by human hands. Understanding how RPA works before implementing one reduces the burden of plausible errors in the long run.  

Here, you will get comprehensive knowledge about RPA and its mechanics, starting with RPA’s superpowers.  

 The four superpowers of Robotic Process Automation are as follows:

  1. Flexibility
  2. Ease of integration
  3. Ease of implementation
  4. Cost

To be more specific, there are three ways to use RPA software:

  1. Attended RPA: Bots invoked by the user. Used by customer-facing functions like customer service.
  2. Unattended RPA: Bots that perform tasks in batches based on automatic/timed triggers
  3. Hybrid RPA: A combination of both

What are all business processes automated by RPA technology?

  •       High volume and repetitive.
  •       Relies on structured digital data.
  •       Clear business rules with low or almost zero exception rates.
  •       Prone to error while using human labour.
  •       Time-sensitive or highly seasonal.

Use and benefits of Robotic Process Automation:

  •       Customer service. RPA technology improves customer service by automating contact centre tasks, including verify e-signatures, uploading scanned documents and verifying information for automatic rejections or approvals.
  •       Finance and accounting. Accounting and finance processes that lend to RPA include accounts receivable, procure to pay, general accounting, compliance and tax accounting, reporting and financial planning.
  •       Human resources. HR tasks are automated by RPA, including time, attendance management, payroll, offboarding and onboarding, followed by recruiting new hires and compliance.
  •       IT management and services. RPA can be applied to the IT industry to manage source code control, automate software audits, and handle incident resolutions like server restart and password reset, followed by optimizing email notifications.
  •     Supply Chain Management: RPA can also be used for automated order processing and payments, procurement, monitored inventory levels and lastly tracked shipments.

Benefits of Robotic Process Automation technology:

  •       Accuracy. Setting up matters as robots complete the process the same way every time and don’t even get fatigued by reducing error rates and inconsistency in a much better way.
  •       Compliance. RPA tracks robots performs and stores data for further auditing compliance with governance requirements and regulations. It is also known to reduce more human interaction with sensitive data and reduce fraudulent occurrences.
  •       Cost savings. As known to all, job loss due to automation is a sensitive topic. Today, companies are very cautious about using RPA to eliminate jobs. This would eventually generate more revenue and business benefits from a 24/7robot operation with no downtime at all.
  •       Employee productivity and morale. Automation of mind-numbing and repetitive tasks makes employees more productive and allows them up for higher-value work.
  •       Digital transformation. Using RPA technology, companies can automate processes without making any changes to legacy systems or investing in time-consuming and costly back-end integration with existing systems, which helps them move forward on the digital transformation journey.

Companies and industries that use RPA software:

  •       Insurance providers and banks were among the few first to see the value and importance of using RPA for automating more and more data transcription tasks.
  •       Government: Federal agencies also use this modernized way for operations; they automate manual processing of documents and data. The Trump administration’s the United States Of America 2020 budget called on agencies for up gradation of consumer experience with RPA bots and technologies.
  •       Healthcare: Use cases for RPA in healthcare is increasing at an alarming rate. This includes handling patient records followed by claims to customer support, account management to billing, analytics and reporting. Professional is often cited claiming that RPA bots laid out various potential benefits in healthcare industry.
  •       Manufacturing: They adds value in engineering for UiPath; the role of RPA in manufacturing and how it can help improve efficiency in organizations is also a hot topic these days.
  •       Retail: RPA robots are also leaving a mark in the retail group; automated business processes use 60 software robots with technology from Blue Prism.
  •       Utilities (electricity, oil, gas, etc.) RPA today accounts for billing, meter-reading exceptions, customer service queries and debt recovery.

Features of RPA software:

  •       Scalability
  •       Speed
  •       Reliability
  •       Simplicity
  •       Intelligence
  •       Enterprise-class


Today, Robotic process automation is a hot commodity. Every industry and across various business units, whether finance, HR to IT and marketing, RPA’s robots play a critical role in automating routine and are also often mind-numbing work that was earlier done by human beings. The impact of RPA is disruptive and transformational. But unfortunately, RPA software operations are also risky. Not every work task, in particular, lends itself to robotic process automation. Security issues, technical problems and vendor volatility are known to undermine RPA’s vaunted upsides or, sometimes even worse, cause failure implementation.

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